F.A.Q.

Material & Care

What are preserved flowers?


Preserved flowers are real and natural flowers that have undergone a special chemical process to maintain their beauty and freshness with no need for water or sunlight.




How long can preserved flowers last?


Preserved flowers typically can last up to 2 year or more. Its color may fade over time, but it will not wilt.




Do preserved flowers require special care?


Preserved flowers are mostly care-free. Just avoid direct sunlight and humid areas, as it may cause the colors to fade. If they end up getting dusty, we recommend canned air or a blow dryer on a low cool setting.




How long can dried flowers last?


Dried flowers can typically last up to 6 months or more.




Do dried flowers require special care?


Yes. Dried flowers are more fragile than fresh flowers and preserved flowers. It can breaks easily. Avoid humid areas because it may absorb moisture and make certain dried flowers 'wilt'.





Delivery

What are the delivery timing and fees?


We offer free next-day delivery, except to Changi Airport, Alps Ave, Sentosa, Tuas and Jurong Island. Delivery slot is 10:00 - 18:00. Cut-off time for next-day delivery is at 23:59 It doesn't come with any trace and track service. Hence, we are unable to know when exactly it will be delivered and where the item is after it has been pickup by a driver. If you wish to know, you may consider ordering a Special Delivery. Customers are responsible to provide correct delivery information. SJÖ Flora shall not be liable for floral arrangements and orders delivered incorrectly or lost due to incorrect or incomplete delivery information provided by a customer, no refunds will be provided.




What is Special Delivery?


Special Delivery is for any circumstances as below: - Same-Day delivery - If you wish to set a specific 3-hour delivery slot - Deliveries to Changi Airport, Alps Ave, Sentosa, Tuas and Jurong Island - If you wish to have Track & Trace delivery service. Special Delivery fee is S$20. Please contact us before placing the order.




How to indicate delivery date?


During checkout, you may indicate the delivery date in this manner DD/MM/YYYY (Eg: 07/05/2020).




Will recipient know who is the sender?


We keep all senders as anonymous, unless it is stated on the "Greeting Message" section at Your Cart page.




What happens if recipient is not around?


If recipient is not at the stated delivery address, we will try to contact the recipient and sender. If there is no replies, the delivery person will leave the orders outside the door or condo's lobby or with the guard. A message will be sent to the recipient/sender to notice about the placement. In this case, kindly note we are not responsible for the loss of product.





Order

What is the turnaround time for my order?


Approximate 4 hours, as most of our products are made-to-order. If you need a gift on the same day, please contact us to check on the availability before checkout. If any required materials are unavailable, if may take up to 3 weeks. Don't worry! If this happen, we will contact you to highlight on this issue and see if time constraint is a problem on your side.




Can I customise my order?


Yes, inspire us! S$20 for a customise flower arrrangement or handmade clay. Contact us and let us know how would you like us know the following details: 1. Type of Product (eg: bell jar): 2. Preferred type of flowers (eg: rose): 3. Preferred colour or colour palatte (eg: red / pastel): 4.Budget Range: 5. Date of Delivery or Pickup: We all love something unique. However, we are unable to take in any customise order during peak season.




I've made a wrong order. What should I do?


Contact us immediately via Live Chat and we will assist you on it.




I want to look at your products before purchasing. Do you have a physical store?


Unfortunately, we do not have a physical store for visiting purposes. To have a physical store is our goal! Let us know if you know any ideal commercial area with a good deal!




How can I add a greeting message?


You may add a greeting message at Your Cart page.





Payment & Refund

What is the payment method?


Credit Cards and Debit Cards If you would like to pay via PayNow and/or PayLah!, please contact us via live chat.




Can you cancel and refund my order?


Yes, except for personalised orders and bouquets. There will be a 10% processing fee of the full amount paid.





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