Material & Care
What are preserved flowers?
Preserved flowers are real and natural flowers that have undergone a special chemical process to maintain their beauty and freshness with no need for water or sunlight.
How long can preserved flowers last?
Preserved flowers typically can last up to 2 year or more. Its color may fade over time, but it will not wilt.
Do preserved flowers require special care?
Preserved flowers are mostly care-free. Just avoid direct sunlight and humid areas, as it may cause the colors to fade. If they end up getting dusty, we recommend canned air or a blow dryer on a low cool setting.
How long can dried flowers last?
Dried flowers can typically last up to 6 months or more.
Do dried flowers require special care?
Yes. Dried flowers are more fragile than fresh flowers and preserved flowers. It can breaks easily.
Do you provide delivery services?
Yes, except to Changi Airport, Alps Ave, Sentosa and Jurong Island.
How much is the delivery fee?
Standard delivery fee is S$10 per location.
Is there a 'Same Day Delivery' option?
If you require 'Same Day Delivery', please contact us via live chat to check the availability of the product and delivery slot before checkout.
How to indicate delivery date?
During checkout, you may indicate the delivery date in this manner DD/MM/YYYY (Eg: 07/05/2020).
Will recipient know who is the sender?
We keep all senders as anonymous, unless it is stated on the "Greeting Message" section at Your Cart page.
What is the turnaround time for my order?
Approximate 4 hours, as most of our products are made-to-order.
Can I customise my order?
Yes, inspire us! Free customisation to change colour palette. S$10 for a brand new design.
I've made a wrong order. What should I do?
Contact us immediately via Live Chat and we will assist you on it.
I want to look at your products before purchasing. Do you have a physical store?
Unfortunately, we do not have a physical store for visiting purposes.
How can I add a greeting message?
You may add a greeting message at Your Cart page.
Payment & Refund
What is the payment method?
Credit Cards and Debit Cards
Can you cancel and refund my order?
Yes, except for personalised orders and bouquets. There will be a 10% processing fee of the full amount paid.
Can I pick up my orders?
Yes, without any extra charges.
Where is your pickup location and what time?
How to arrange for a pickup?
Please contact us via SJÖ Flora Facebook messenger with the following details:
Why use Facebook for pickup arrangement?
It'll be easier for us to keep in touch with you for pickup because we will not be able to contact you via Live Chat once you're no longer on our website.