Terms & Conditions
Welcome to sjoflora.com (the 'Site'). Here are some details about how we work. Please review the following basic terms that govern your purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms.
1. Currency and Pricing
All transactions are processed in Singapore Dollar shown on the product and checkout pages.
2. Shipping and Delivery
SJÖ Flora delivers products to Singapore except for Changi Airport, Alps Ave, Sentosa, and Jurong Island. Shipping rates are outlined on our Shipping page, and will be quoted with any order.
3. Customer Service
SJÖ Flora is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product or your order, contact us.
The contents of our website, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users. You may download or copy the contents and other downloadable materials displayed on sjoflora.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
5. 10% Off Loyalty Promotion
As we value loyalty, we offer 10% off to all recurring customers who has left us a review on our Google and/or Facebook Page. The coupon code is only allowed to be used for your next purchase. It is not allowed to share with other customers that have not purchased from us before. If anyone has violate this promotion, SJÖ have the rights to decline the order.
Who are ‘we’?
What is ‘personal data’?
Personal data is any data that could directly or indirectly identify you and/or recipient – this includes information like your name, address, telephone number, and your email address, but in some cases, it may include less obviously identifying information, like your IP Address.
What data do we collect?
Shipping and/or billing address
What is 'usage data'?
which pages you visited on our website
how you came to the website
which buttons or links you clicked
whether you have been to the website before
How we collect data?
How we use data?
to fill orders placed by you, or
where we have legitimate interests to process the personal data and our interests are not overridden by your rights, or
in accordance with a legal obligation, or
where we have your explicit consent.
communicate with you
improve our website
market to you
analyze, aggregate and report
How we can share your personal data (and how we don’t)?
handle payments securely (PayPal Inc)
connect to social networks (for example, Facebook, Instagram, and Carousell)
target advertising (for example, Google, Facebook, and Instagram)
protect you and us against fraud (for example, MaxMind)
How long we retain your personal data?
It depends on what it is, what we need it for (for example, keeping track of your warranty rights) and whether we are legally required to keep it (for example, for tax). Once we no longer need to retain it, we will make sure your personal data is deleted or anonymized.
What are your rights?
know what personal data we hold about you
make sure that all personal data is correct and up-to-date
ask us to correct any personal data
object to our continued processing of your personal data
Changes to this Policy
What is a cookie?
A cookie is a small text file that is set in your browser when you visit a website, and which may assign an anonymous identifier to you.
What cookies/tracking technologies do we use?
How can you control cookies?
Do Not Track
Some browsers allow you to automatically notify websites that you visit not to track you by using a ‘Do Not Track’ signal. If you have Do Not Track enabled when you visit our website, we will treat that as you having rejected cookies and not place any cookies other than those essential to the proper functioning of our website.