Legal

Terms & Conditions

Introduction

Welcome to sjoflora.com (the 'Site'). Here are some details about how we work. Please review the following basic terms that govern your purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms.



1. Currency and Pricing

All transactions are processed in Singapore Dollar shown on the product and checkout pages.



2. Shipping and Delivery

SJÖ Flora delivers products to Singapore except for Changi Airport, Alps Ave, Sentosa, and Jurong Island. Shipping rates are outlined on our Shipping page, and will be quoted with any order.



3. Customer Service

SJÖ Flora is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product or your order, contact us.



4. Copyright

The contents of our website, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users. You may download or copy the contents and other downloadable materials displayed on sjoflora.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. We may have adapted some designs from other sites and inspired us to create SJÖ products. Hence, we do not fully own any rights.



5. 10% Off Loyalty Promotion

As we value loyalty, we offer 10% off to all recurring customers who has left us a review on our Google and/or Facebook Page. The coupon code is only allowed to be used for your next purchase. It is not allowed to share with other customers that have not purchased from us before. If anyone has violate this promotion, SJÖ have the rights to decline the order. The coupon code can be used within 1 year from your Date of Purchase, excluding the following festive days: 15 Jan - 18 Feb 13 Apr - 13 May 1 Aug - 16 Aug 1 Dec - 26 Dec



Privacy Policy (Effective Date: 7 April 2019)

Introduction

SJÖ Flora takes privacy seriously. We are committed to keeping your personal information private. All personal data we collect is kept strictly secured and is only used for the purposes described in this privacy policy. This privacy policy applies to information collected through our websites and any information we collect offline (for example, if you talk to our customer services team).



Who are ‘we’?

When we talk about “we” (or “our” or “us”), we mean SJÖ Flora. We store backups of some data, including order details (which will include Customer Information) on our private database in private Google Cloud and Wix.



What is ‘personal data’?

Personal data is any data that could directly or indirectly identify you and/or recipient – this includes information like your name, address, telephone number, and your email address, but in some cases, it may include less obviously identifying information, like your IP Address.



What data do we collect?

When you visit sjoflora.com, we collect information about you and your use of our website. We treat this information as falling into three categories: Customer Information, Usage Data, and your IP Address. ​ Customer Information is the information you explicitly provide to us when you make an online purchase:

  • Name
  • Email address
  • Shipping and/or billing address
  • Payment information



What is 'usage data'?

Usage Data is general information about how you interact with our website, such as:

  • which pages you visited on our website
  • how you came to the website
  • which buttons or links you clicked
  • whether you have been to the website before​



How we collect data?

The information you provide to us directly: When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you contact us for help. If you don’t want to provide personal data, you don’t have to, but it might limit your ability to do certain things on the website. ​ Information we collect automatically: When you visit sjoflora.com or shop with us online, we collect some information about you automatically, including Usage Data. ​ Some of this information is collected using cookies or other similar tracking technologies that have been placed by us or by third parties. For details of how cookies work, which ones we use and how you can control them, please see our cookie policy.



How we use data?

Where we collect your personal data, we’ll only process it:

  • to fill orders placed by you, or
  • where we have legitimate interests to process the personal data and our interests are not overridden by your rights, or
  • in accordance with a legal obligation, or
  • where we have your explicit consent.
The main reason we use your personal data is to fill orders and to manage our relationship with you (for example, dealing with questions about products, returns, and warranty claims). We also use personal data to:
  • communicate with you
  • support you
  • improve our website
  • market to you
  • analyze, aggregate and report​



How we can share your personal data (and how we don’t)?

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • handle payments securely (PayPal Inc)
  • connect to social networks (for example, Facebook, Instagram, and Carousell)
  • target advertising (for example, Google, Facebook, and Instagram)
  • protect you and us against fraud (for example, MaxMind)
There also may be times when we are legally required to disclose personal data, such as to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws and regulations or to exercise our legal rights. Where possible and appropriate, we will notify you of this kind of disclosure. We only share your Customer Information with third parties where it is either necessary to enable online transactions (such as PayPal). Your personal data is never disclosed to third parties for remarketing or retargeting purposes. SJÖ Flora never sells its customer information.​



How long we retain your personal data?

It depends on what it is, what we need it for (for example, keeping track of your warranty rights) and whether we are legally required to keep it (for example, for tax). Once we no longer need to retain it, we will make sure your personal data is deleted or anonymized.



What are your rights?

Your personal data belongs to you, and you have the right to:

  • know what personal data we hold about you
  • make sure that all personal data is correct and up-to-date
  • ask us to correct any personal data
  • object to our continued processing of your personal data​



Changes to this Policy

We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page and the revision date will be noted at the top. Any revised privacy policy will apply to Personal Data, Customer Information and Usage Data we already have about you at the time of the change, and any such information created or received after the change takes effect. We strongly recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.



Cookie Policy (Effective Date: 7 April 2019)

What is a cookie?

A cookie is a small text file that is set in your browser when you visit a website, and which may assign an anonymous identifier to you.



What cookies/tracking technologies do we use?

There are a few different types of cookies that we may use: persistent cookies (that stay on your hard drive until removed) and session ID cookies (that automatically expire after a period of time, or when you close your browser). ​ There are also other tracking technologies that may be used, such as web beacons and local storage. Web beacons allow us to monitor site behavior by delivering your IP address, any cookies we may have set and information about the page you’re visiting to a server. We use local storage to keep track of your preferences, things you've seen, temporary personal identifiers and more; the data we store in local storage generally stays on your device.



Why do we use cookies/tracking technologies?

We use cookies for lots of reasons: they let us customize your experience, operate the website (like enabling you to put things in your cart and then keep shopping) and generally make sure that your experience of our website is a good one. We also use cookies to perform analytics and deliver advertising or marketing that is relevant to you. ​ There are also cookies set by third parties that allow us to provide interactive content, perform analytics and enable other third-party features, like payment or links to social media.



How can you control cookies?

You can control cookies by amending your web browser controls. You can also delete existing cookies from your web browser and/or disabling cookies on your computer and other devices. Depending on the particular browser you are using, this can usually be done by accessing the ‘Browsing History’ through the Settings menu (or equivalent) in your web browser, or if you are using a different device, then in the ‘Settings’ for that device. Some cookies are essential to the proper operation of our website: if you disable cookies in your web browser, or delete existing cookies, our website may not work properly and your experience with our website will be less personalized and may make your shopping experience less enjoyable. ​ It is important to remember that if you delete existing cookies but do not disable cookies in your web browser, and then you subsequently visit our (or any) website, fresh cookies may be placed and you may need to repeat the process of deleting existing cookies.​​



Do Not Track

Some browsers allow you to automatically notify websites that you visit not to track you by using a ‘Do Not Track’ signal. If you have Do Not Track enabled when you visit our website, we will treat that as you having rejected cookies and not place any cookies other than those essential to the proper functioning of our website.